Member Guides

Help / FAQ

 I’ve forgotten my membership number / password / all my membership details, what do I do?

  1. If the membership management system is not already showing the login screen, click the LOGIN>Existing  Member Login link on top right of the website and you will be taken to the Membership System.
  2. Click the appropriate link near the bottom right of the screen:
    • Reset Password: follow the on screen instructions to reset your password.
    • I know my password but not my membership number and or I’ve forgotten all my details: Contact our Membership Officer membership@u3acasey.org.au to retrieve your membership number.

 How do I join?

Note: If you are or have ever been a member of Casey U3A, do not join again. Follow the instructions under “How do I renew” below.

You can join online by:

  1. Click the LOGIN>New Member Join link on the right hand side of the website.
  2. Fill in the form and submit it.
  3. After you have joined, you will receive a confirmation email with your login details.
  4. You can then login to the membership management system.
  5. After enrolling in at least one course (see below), you can pay your membership fee.

For more details on memberships, or to join offline, visit the memberships page.

 How do I renew?

You can renew your membership online by:

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Login with your membership number / email address and password.
  3. Enrol in one or more courses (see below).
  4. After enrolling in at least one course, you can pay your membership renewal fee.

For more details on memberships, or to renew offline, visit the memberships page.

 How do I enrol in courses and pay my membership fee?

  1. Login to the membership management system.
  2. Click Courses in the left side menu.
  3. To select a course, Add to Cart at the bottom of the course info.
  4. When you have finished selecting courses, click the Cart button at top of screen.
  5. You may need to agree to the Terms & Conditions.
  6. Click the Checkout and an Invoice will appear with payment options.
  7. Your invoice payment options will be displayed.
    • To pay online using PayPal or a credit card, click the ‘Submit Payment’ button.
    • Alternatively, to pay offline, click the ‘Print’ button to print the invoice. You can then use one of the offline payment methods listed on the memberships page.

 I have other questions, or I need additional assistance

Our friendly office staff will be happy to help you out. Please get in touch with us, using any of the methods listed on our Contact Us page.

 How do I retrieve / reset my password

All member records are protected by a password.  Members require their Member Number and Password to login to the Membership System.  Our administration team do not know your password but you are able to reset it using the reset password instructions at the Member Portal login.

 How do I report an absence from a course

Our Membership System has a feature to allow a member to report an absence from a course. 

When you report an absence, you will receive an email notification.  The key steps are –

  1. Login with your Member Number and Password using the Member Login top right on our website.
  2. Select “My Courses” from the menu.
  3. Select a Course and then select “Advise Absence” from the left hand menu.
  4. Click in the Date field box. Choose the date or dates which you will be absent by clicking in the checkbox next to each date.
  5. Select an optional note to Tutor.
  6. Select “Submit” and the absence will be recorded.